Qualification Scripts

Voicemail Script

Hi, this is [YOUR NAME] with Garcia Orthodontics. I'm calling because you showed interest in getting more information about our orthodontic treatment options.

I will follow up with you again tomorrow or you can give us a call back at to schedule your appointment.

Have a wonderful day.

Opening Statement

Hi, this is [YOUR NAME] with Garcia Orthodontics calling on a recorded line. Is this [LEAD NAME]?

-- Wait for confirmation --

Hi [LEAD NAME], I saw that you entered your info through an Ad regarding orthodontic treatment to straighten your teeth.

Do you have a couple of minutes?

-- Answer Questions, Then move to Qualification --

Qualification & Scheduling

*Qualify using the Qualifying Questions below:

Enter Lead Information

Prospects Email *

Are you interested in Orthodontics (Braces or Invisalign for yourself or someone else?

Myself

Someone else

Most likely you may be eligible to start the same day of your consultation do you prefer a morning or afternoon appointment to include you treatment start and save you time?

Morning

Afternoon

Doesn't matter

How soon are you interested in beginning your orthodontic treatment?

As soon as possible

This Month

Not sure

Qualified *

Appointment Setter *

Additional Information

*when scheduling appointment:

Thank you for taking the time to answer our questions.

I’d like to schedule a time for you to meet with one of our consultants, who can walk you through how everything works.

As I am looking at the calendar, we have a few openings on [SUGGEST TWO DAYS], would either of those work for you?

-- Get response and select the appropriate day; Book for the soonest available time if possible --

Great, we can put you down for [DAY]. Now would you prefer a morning or afternoon appointment?

-- Discuss available times and select the appropriate time --

Excellent. To confirm, we have you scheduled for [INSERT DAY] at [INSERT TIME]?

-- Once confirmed, move to closing --

Closing Statement

Okay great! That's all the questions I have, and I have you booked for [DATE AND TIME]

I am going to pass this information on to the consultant you will be meeting with.

They are going to send a couple of reminders before the meeting, so be on the lookout for that.

Oh, and aside from a family emergency, do you mind letting us know if, for whatever reason, you won't be able to make the meeting?

-- Wait for confirmation --

Thank you! I hope you have a great day!

-- End the call --

Frequently Asked Questions

What is your address?

Hours of operations?